In the spirit of true partnership between home, school, and the community, we welcome your views. Whilst we always aim for high standards, sometimes things can go wrong or expectations are not met.
The vast majority of concerns can be resolved informally. It is in everyone’s best interests that complaints are resolved at the earliest possible stage. This can usually be achieved through discussion and good communication.
However, if you are not satisfied with the outcome, a formal procedure would then need to be followed when attempts to resolve the issue are unsuccessful.
Our Communications Flowchart may help with following the most
appropriate route if you have a concern. Please see and click on
the image opposite for an enlarged version.
For further information about the complaints procedures,
please click here.